Manager(Operations) – Absa Group

Job Description

Accountability: Management of the workflow,

• Ensure that all transactions are captured daily
• Ensure that reconciliations of the trust account, small trust, office account and tax provision are done timeously.
• Ensure that trial balance and general ledger are prepared for audit purposes
• Assist trust office staff with queries
• Train all users to ensure good knowledge of the trust system.
• Identify possible problems and risks and address them before it has a negative impact on the financial system.
• Assist and liaise with capturing staff nationally on system issues
• Communicate all developments and relevant activities on the trust system to staff nationally and head office

Accountability: Client service

• Attend to requests/queries received specifically in more complex cases
• Ensuring that Absa Trust staff is continually informed on processes, procedures and progress.
• Ensuring that the reception team’s telephone etiquette is according to the Absa

Accountability: Support to IT department

• Identify discrepancies on the IT system and rectify where necessary.
• Assist IT department with information and suggestions.
• Ensure that all changes on the trust system are implemented.
• Assist the IT team with new developments.
• Attend meetings held by the IT team and represent the user.

Accountability: Risk/Reports

• Subtract the necessary information from the trust system

• Prepare and finalize the reports on/or before the goal date
• Indicate on report/s reasons for discrepancies, sign off and date as per prescribed rules
• Hand the reports to the Branch Manager of both offices as well as to the Finance department at Head Office for budget/forecast purposes.
• File the documentation for audit purposes

Accountability: Leadership

• Training, leading, mentoring, coaching and developing staff and team members daily
• Implementation of the formal Performance Development (PD) process with team members
• HR functions such as leave requests, TRW, grievances procedures, disciplinary actions, appointment of new staff, interviews and recruiting, promotions, salary increases, and other HR related actions.
• Managing finance and achieving of the budget, where applicable

Competencies

• Presenting and communicating information
• Analysing
• Applying expertise and technology
• Deciding and initiating action
• Leading and supervising
• Coping with pressures and setbacks
• Delivering results and meeting customer expectations
• Planning and organizing

Knowledge and skills

• Knowledge of Computer Systems, typing and Excel (Solid)
• Knowledge of Planning and Organising (Solid)
• Knowledge of Analysing (Solid)
• Skills – Good Communication and inter-personal skills (Solid)
• Skills – To work without supervision (Advanced)
• Skills – Being able to anticipate potential risks (Solid)
• Skills – Accounting

Experience:

• Excellent Excel and Accounting skills (must have)
• 3 years of experience in accounting (must have)

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)