What Is the SASSA SRD R370 Grant?

The Social Relief of Distress (SRD) R370 grant temporary financial assistance provided by the South African Social Security Agency (SASSA) to citizens who are unemployed and do not receive any other form of income or social grant to help them meet their basic needs

Applications for the special COVID-19 Social Relief of Distress grant are conducted online through the SASSA SRD website: https://srd.sassa.gov.za. The Social Relief of Distress monthly amount of R350 has now increased to R370 grant per month. If you are looking for details on Eligibility Criteria and How to apply.  In this article we have everything you need to know about your SASSA SRD R370 grant application.

Eligibility Criteria: Who Qualifies for the Grant?

Through the Social Relief of Distress grant, citizens who are unemployed and have no other source of income are provided with financial assistance to help them meet their basic needs. Generally, to qualify for this grant, you must be:

• South African Citizens, Permanent Residents or Refugees registered with Home Affairs.
• Resident within the borders of the Republic of South Africa.
• Above the age of 18.
• Unemployed.
• Not receiving any income.
• Not receiving any social grant.
• Not receiving any unemployment insurance benefit and does not qualify to receive unemployment insurance benefits.
• Not receiving a stipend from the National Student Financial Aid Scheme.
• Not receiving any other government COVID-19 response support; and
• Not resident in a government funded or subsidized institution.

Required information for SRD Grant Application

To apply for the SASSA SRD R370 grant, you need to have the following information:

• Department of Home Affairs Refugee permit number
• Identity Number.
• Name and Surname as captured in the ID (and initials);
• Gender and Disability.
• Banking details – Bank Name and Account Number.
• Contact details – Cell phone number.
• Proof of Residential Address.

Remember that all documents must be valid and not forged. SASSA does not require any applicant to scan in supporting documents such as ID, proof of address, or bank statements.

By lodging an application, applicants give consent for SASSA to validate the financial and other information against data sources held by government and financial institutions – including SA Revenue Services and banks.

The provision of false information to qualify for the grant is an offence and will result in prosecution.

SASSA SRD r350/370 Grant Application Process

Social Relief of Distress (SRD) grant application process can be effortlessly done through various means such as WhatsApp, online application, and chatbot.

How to Apply via WhatsApp

To apply for your SASSA grants via WhatsApp, make sure you have a device with WhatsApp installed on it and working WhatsApp mobile phone number. To initiate your application via WhatsApp, follow these steps mentioned below:

• Send WhatsApp message to 082 046 8553
• Provide your personal details as prompted by the chat
• You will receive a Reference number, an OTP number and website link to click on
• Click on the link; insert the OTP number and click verify
• Provide your surname and ID number
• Confirm details as per details provided on the chat
• Continue to Step 3: Step 3: Agree to Terms and Conditions

SASSA SRD grant application through Chatbot

To apply for the SASSA SRD grant via chatbot, follow steps and instructions mentioned below.

• Open Internet browser
• Search for: www.sassa.gov.za
• On the website, click on SRD R370 Grant assistance chatbox
• Provide your ID number and Mobile number
• Through the chat, choose the option” I want to apply for SRD R350 grant”
• The chatbot will provide a link to the SRD Website
• Then follow the SRD Website Steps
• Continue to Step 3: Step 3: Agree to Terms and Conditions

How to Apply for SASSA SRD Grant Online through the SASSA website

The South African Social Security Agency (SASSA) offers the Social Relief of Distress (SRD) grant of R350/370 to eligible citizens to help alleviate financial hardship. The application process can be done online. Below is a comprehensive guide to assist you in applying for the grant online.

Before you begin the application process, ensure you have the following information readily available:

• South African Identity Document (ID) Number: A 13-digit bar-coded ID
• Contact Details: An active cellphone number where you can receive SMS notifications.
• Banking Details: Bank name, account type, and account number (if you prefer payment via bank deposit).

To apply online follow the following steps

Step 1: Access The Srd Website to Initiate the Application Process

• Visit the go to the Official SASSA SRD grant Application portal: https://srd.sassa.gov.za
• Locate the Application Section and Click on the Application Link, click on the link that says “Click here to apply online” to begin your application.

Step 2: Enter your Mobile Number and ID number to Start Your Application Process

• Enter your Mobile Number and ID number and click on Send SMS to receive OTP
• You will receive a 6-digit OTP Number on your cellphone in an SMS
• Insert the 6-digit OTP code received via SMS and Click Verify pin

Step 3: Agree To Terms and Conditions

• Click on and read the Declaration and Consent by the applicant. This document contains information on the qualifying criteria to the grant as well as the terms and conditions of the grant.
• Read and Accept the Terms and Conditions: Review the Declaration and Consent, carefully read through the Declaration and Consent form, which explains how your personal information will be used.
• Accept the Terms: If you agree, select yes to accept the terms and proceed. If you do not agree to the contents of the Declaration and consent document. Note that if you select NO, the application process will end, and you will not be eligible to apply for the grant

Step 4: Enter Your Personal Details

• Provide Your ID Number: Enter your 13-digit South African ID number in the designated field.
• Enter Your Full Name and Surname: As they appear on your ID document.
• Email Address: You may enter an email address if you prefer to receive communications via email.
• Input Your Mobile Number: Provide a valid cellphone number to receive notifications.
• Provide other personal Details e.g. Address, gender, etc.

Step 5: Choose Your Preferred Method of Payment and Submit Banking Details

New Applicant

Select Payment Option: Indicate whether you would like to receive your grant via bank deposit or through a cash transfer option.

If you have Personal Bank Account

• Choose Bank Name
• Provide Account number
• Provide Branch Name
• Provide Account Type
• Agree to Terms and Conditions
• Submit Banking Details

I don’t have Personal Bank accounts

• Choose Payment option- Cash Send
• Agree to Terms and Conditions
• Submit Banking Details

If you are Existing Client

• Confirm Existing Personal Banking Details
• Agree to Terms and Conditions
• Click Submit

If you have Cash send Option wish to add bank details

• Choose Bank Name
• Provide Account number
• Provide Branch Name
• Provide Account Type
• Agree to Terms and Conditions
• Submit Banking Details

Step 6: Receive a SMS On Your Mobile Number

After submission, you will receive a confirmation message with an Application ID number via SMS

Message Sample:

Application ID: 123456, 88…081. SASSA confirms successful update of banking details for BANK NAME. Your SRD R350 Grant application is now active.

Keep the Application ID number Safe: This number is important for checking your application status and for any future correspondence.

NB: It is important to provide SASSA with a mobile number where they will be able to reach you to send SMS, if you are declined or regarding your banking details.

Step 7: Sassa Application Verification and Validation Process

• Your ID Number, name and surname you provided is verified with the Department of Home Affairs data
• Your ID Number is matched against approved databases such as UIF, SARS, NSFAS etc.
• Fraud Risk Scoring is done with Fraud prevention partners- The Client ID number and Mobile number is checked against the approved databases
• Application is Approved or Declined with reason

Step 8: Check Your Application Status

• Wait for Processing: SASSA will process your application by verifying your details.
• Check Your Status: You can check the status of your application online.
• Visit the SRD Website: srd.sassa.gov.za
• Click on ‘Application Status’: Enter your ID number and cellphone number to view Your status.

SASSA Status Check: How to check your SASSA SRD R370 status

Important:

• Beware of Scams: SASSA does not require any payment or charge any fees to apply for the SRD R370/350 grant.
• Keep Personal Information Secure: Do not share your personal details or banking information with unauthorized individuals.
• Stay Updated: Regularly check the official SASSA website or reputable news sources for updates on the SRD grant.

Application for reconsideration

If your application is declined, you have the right to request reconsideration within 30 days of receiving the declined reason.

You must request reconsideration for each month that the application is declined. To apply for reconsideration

• Visit SRD Website: https://srd.sassa.gov.za
• Under Application for Reconsideration tab: click here to apply for reconsideration

If you face any challenges, please contact

• SASSA Toll Free Call centre on:
• 0800 60 10 11 to request reconsideration

SRD Grant Cancellation

• Visit SRD Website: https://srd.sassa.gov.za
• Under Cancel my application tab: click here to cancel online
• Provide ID number and mobile number, then click send pin
• You will receive a sms with 6-digit OTP number
• Insert the OTP number and click verify pin
• Click cancel my grant
• A message will pop up to ask if applicant is sure about the cancellation of the grant
• Click YES to continue with the cancellation; Click NO to Discard

SRD Grant Reinstatement

• Visit SRD Website: https://srd.sassa.gov.za
• Under Cancel my application tab: reinstate my cancelled grant application
• Provide ID number and mobile number, then click send pin
• You will receive a sms with 6-digit OTP number
• Insert the OTP number and click verify pin
• Agree to terms and Conditions
• Click reinstate my grant
• A message will pop up to ask if you are sure about the reinstatement of the grant
• Click YES to continue with the reinstatement; Click NO to Discard

Contact SASSA For Assistance

If you encounter any issues during the application process or have questions, you can contact SASSA directly:

To change Mobile number you must contact

• SASSA Toll Free Call centre on: 0800 60 10 11

If you need further clarification, please contact:

• SASSA Toll Free Call centre on: 0800 60 10 11

OR

• Send an email to: Grantsenquiries@sassa.gov.za

OR

• Visit the SASSA website:
  • www.sassa.gov.za
  • https://srd.sassa.gov.za

SASSA SRD R370 Payment Options

You can use the following Payment Options to receive your funds from SASSA.

• Through a bank account. To receive your money via bank, you need to have an active account and provide its details on your application form. Once your funds are approved, they will be sent directly to your bank account.
• Retail outlets 
• Cash pay points, you will need to go to the nearest center and show your identification proof to receive your payments.

Frequently Asked Questions About the SASSA R350 Grant

What is the SASSA R370 Social Relief of Distress (SRD) Grant?

The SASSA SRD R350 grant is a temporary financial assistance provided by the South African Social Security Agency (SASSA) to individuals who are unemployed and do not receive any other form of income or social grant. It aims to alleviate financial hardship for those affected by the COVID-19 pandemic and its economic impact.

Who is eligible to receive the SASSA R350 grant?

To be eligible for the SRD R350 grant, you must:

• Be a South African citizen, permanent resident, refugee, asylum seeker, or a holder of a special permit.
• Be between the ages of 18 and 59.
• Be currently unemployed.
• Not receive any form of income.
• Not receive any social grant, unemployment insurance benefit, or stipend from NSFAS.
• Not be residing in a government-funded or subsidized institution.

What documents or information do I need to apply?

You’ll need:

• Your South African ID number or Refugee/asylum seeker permit number.
• Your full name and surname as per your ID.
• Valid cellphone number.
• Banking details (if you choose to receive the grant via bank deposit).

How do I check the status of my application?

• Visit https://srd.sassa.gov.za/sc19/status
• Enter your South African ID number and cellphone number.
• Click “Submit” to view your application status.

What should I do if my application is declined?

If your application is declined, you can:

• Review the reason for decline provided on the status check page.
• If you disagree with the decision, submit an appeal within 30 days of receiving the decline notification.

How do I appeal a declined application?

• Visit https://srd.sassa.gov.za/appeals/
• Enter your ID number and cellphone number.
• Follow the instructions to submit your appeal.

How long does it take to process my application?

The processing time can vary, but you should receive feedback within a few days to a few weeks. High application volumes may cause delays.

Do I need to reapply every month?

No, once approved, your application is valid for the duration of the grant’s availability. However, SASSA will reassess your eligibility monthly.

Can non-South African citizens apply for the grant?

Yes, if you are a permanent resident, refugee, asylum seeker, or a holder of a special permit registered with Home Affairs, you may apply.

What are the qualifying criteria for the grant?

• Unemployed and not receiving any income.
• Not receiving any social grant or unemployment insurance benefit.
• Not receiving a stipend from NSFAS or other government-funded agencies.
• Between the ages of 18 and 59.
• Residing within the borders of South Africa.

Who do I contact for assistance with my application?

• SASSA Toll Free Call centre on: 0800 60 10 11
• Send an email to: Grantsenquiries@sassa.gov.za
• Visit the SASSA website: www.sassa.gov.za, https://srd.sassa.gov.za

Is there a deadline to apply for the grant?

There is no specific deadline, but it’s advisable to apply as soon as possible to receive assistance promptly.

Can I change my banking details after applying?

Yes, you can update your banking details by:

• Visiting https://srd.sassa.gov.za
• Selecting “How do I change my banking details” and following the instructions.

How do I update my contact information?

• Visit the SRD website.
• Select the option to update your information.
• Enter your cellphone number and ID number
• Click send sms, you will receive ana sms with instructions

What if I don’t have a bank account?

You can opt for the cash send option or collect your grant from participating retailers.

Are there any fees to apply for the grant?

No, applying for the SRD R370 grant is free of charge. Be wary of scams requesting payment for assistance.

What should I do if I lost my cellphone or changed my number?

Update your contact information on the SRD website to ensure you receive all notifications and payments.

Can I apply on behalf of someone else?

No, everyone must apply for themselves to consent to the terms and conditions and to provide personal information.

How do I know if my application was successful?

You will receive an SMS notification from SASSA, or you can check your application status online.

What happens if my circumstances change?

You must inform SASSA if your circumstances change, such as gaining employment or receiving another income source.

Is the grant taxable?

No, the SRD R370 grant is not taxable.

Can I receive the grant if I am a student?

If you are a student receiving a government-funded stipend (e.g., from NSFAS), you are not eligible.

What is the appeal period for declined applications?

You have 30 days from the date of receiving the decline notification to submit an appeal.

How often will I receive the R370 payment?

Eligible beneficiaries receive R370 per month for the duration of the grant’s availability.

Can I receive other government COVID-19 relief funds and still qualify?

No, receiving other government-funded COVID-19 relief disqualifies you from the SRD R370 grant.

What if I have issues with cash send payments?

Contact SASSA or your selected bank’s customer service for assistance with cash send issues.

Can I use someone else’s bank account to receive the grant?

No, for security and verification reasons, you must use your own bank account.

What measures are in place to prevent fraud?

SASSA verifies all applicant information against various databases and requires banking details to match the applicant’s personal information.

Are asylum seekers and refugees required to have a valid permit?

Yes, a valid permit issued by the Department of Home Affairs is required.

Does receiving the grant affect other future benefits?

No, receiving the SRD R350 grant does not affect eligibility for other future social grants.

What happens if I forget my application reference number?

You can retrieve it by checking your application status online or contacting SASSA.

Can I receive the grant if I am receiving UIF payments?

No, individuals receiving UIF benefits are not eligible for the SRD R350 grant.