Retail Manager(Security Operations) – Fidelity ADT

Job Specification

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Conduct risk assessments and implement action plans to reduce stock losses.
• Conduct shrinkage audits on client premises.
• Conduct site specific training on security personnel on site.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services and combatting stock losses.
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals and syndicates.
• Auditing and verifying the client registers and generating exception reports.
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client.
• Submitting relevant monthly reports to the Client and Management.
• Attending daily / weekly / monthly meetings with the client.
• Investigate incidents reported of stock losses.
• Travel nationally as required and instructed by management.

Qualifications, experience and other competencies required:

• Matric certificate with Grade B PSIRA registration.
• A minimum of 3 years’ experience in Security Operations in Retail/Shopping centre environment.
• Very analytical individual with excellent Problem-Solving Skills.
• Ability to manage and discipline staff
• Computer literate, with proficiency in MS Word and Excel.
• Strong Operational Planning, Leadership and Organisational Skills as well as good Interpersonal Communication and Client Liaison Skills are essential
• Must be able to work under pressure and for extended hours as and when required
• Knowledge of ISO 9001:2008 Quality Management and its requirements.
• A valid unendorsed driver license with own reliable transport essential
• Well-presented individual
• Must be willing to travel nationally.
• No criminal record.

Core Competencies:

• Leadership skills
• Good communication skills
• Organisational skills
• Client liaison skills
• Strong planning skills