Regional Operations Manager – Fidelity ADT

Minimum Requirements:

• Matric Certificate or equivalent
• Grade B PSIRA registration and accreditation
• Clear criminal record
• Preferably a formal banking qualification or course with reference to cash processing
• Computer literacy within MS Office software
• Own transport (must have own transport and a valid driving license)
• Performance Areas: (Not totally inclusive):
• The primary duty of a Regional Operations Managers is to optimise the resources (staff and equipment) at his / her disposal to achieve the company’s goals, to minimise exposure and maximise returns.
• He / she is responsible for the management and maintenance of the income and expenditure of their region, within the guidelines of the pre-determined budgets and be able to explain any variances.
• The appointment of new staff. training and retraining of new and existing staff and the retention and development of staff in the region.
• Planning assigning and directing daily, weekly, monthly, and annual duties and supervising all those activities to ensure that the staff and the business grows and develops.
• Oversee middle and junior management in the region and ensure that all managerial functions are being fulfilled and performed effectively and efficiently within the boundaries of the company’s disciplinary code.
• Guide, motivate and mentor the entire workforce in the region and ensure that they work towards a common goal.
• Maintain good relations between Fidelity Cash Solutions and our internal and external clients with regards to cash processing services rendered.
• Liaising daily with management on various operational issues and financial issues.
• Ensuring that all HR and payroll related queries are dealt with promptly.
• Managing disciplinary process.
• Submitting relevant weekly, monthly, and general reports to management and clients.
• Investigating incidents and reporting on such.

Skills required:

• Exceptional managerial and organisational skills.
• Excellent written and verbal skills.
• Ability to work long hours, with strict deadlines and in high risk, pressurised situations.
• Ability to direct employees, delegate work based on individual’s skills and qualifications.
• Good computer skills
• Good knowledge of the different product types processed within Fidelity Cash Solutions (FCS) division (advantageous).
• Good sense of time management.
• Good prioritisation skills and abilities.
• Up to date with all the policies, procedures, and regulatory requirements of the industry.
• Excellent interpersonal and communication skills, at all levels.
• Ability to motivate and a strong team player.
• Be able to promote co-ordination / co-operation with internal and external stake holders.
• Strong decision-making ability.
• Well versed with all the relevant IT related packages used in the industry.

Other personality attributes:

• Must be highly motivated, proactive, and enthusiastic.
• Ability to follow instructions.
• Well presented.

Core competencies:

• Analytical & critical thinking skills.
• Goal setting.
• Driving & managing change.
• Results driven.
• Communicating direction.
• Development of others.
• Self-development.
• Communication skills.
• Customer focus.
• Team player