Operations Manager – Fidelity ADT

Minimum Requirements:

• Clear criminal record

• Valid driver’s license – code 10 drivers license (C1) with PDP is an advantage

• Own transport is an advantage

• Valid PSIRA accredited at least with Grade C

• Cash in Transit certificate

• Completed firearm training in handgun

• SAPS competency certificate

• Computer literate (compulsory)

• Prepared to work overtime regularly

• At least 5 years’ experience in Cash in Transit industry / Security industry or similar role (advantageous at FSG)

• CIT management/supervising experience and knowledge of HR/IR is an advantage

• Knowledge of ISO 9001:2015 quality management and its requirements

• Strong planning, leadership, organisational skills and interpersonal skills

Key Performance Areas (not totally inclusive):

• Responsible for all operational issues to the entire client base of his/her region – through daily communication/ instruction giving and follow up with employees

• Ensure all clients are serviced as per contractual requirements

• ATM Operations specialist with regards to client service, risk management and reporting.

• Staff and client retention

• Risk management

• Ensure all administrative responsibilities relating to daily operational requirements are complete

• Full responsibility and accountability for the vehicle i.e. report mechanical faults, refuelling, operating the various security systems, ensure cleanliness of the vehicle, etc.

• Accident prevention and reporting

• Assist the crew in loading and unloading of consignments when needed

• Carryout Security drills and maintain security awareness

• Take preventative actions towards any suspicious activity

• Liaise management and all staff

• Maintain good relations between the Branch and the client with regard to services rendered

• Ensure security and manage movement of CIT schedules during transit

Other Personality Attributes: 

• Must be honest and reliable

• Must have good verbal and language abilities

• Must be assertive

• Pay attention to detail

• Customer service and relations

• Willing to work overtime

• Numeric skills
• Planning and organising skills