GUARDING AREA MANAGER – Fidelity ADT

Purpose of the role:
The aim of a Guarding Area Manager is to ensure that the Guarding Departments is managed in an efficient and professional way.

Minimum Requirements:

• National Senior Certificate-Grade 12
• Management experience (Min 3 Years)
• PSIRA Registered Grade B
• Sound knowledge of the security industry
• Computer Literate (MS Office,
• advanced Excel, PowerPoint, internet and email)
• Excellent Communication Skills
• Valid Driver’s license
• Financial acumen
• Sound knowledge of Easy Roster System
• Sound knowledge of HR/IR

Key Performance Areas: (not totally inclusive):

• Ensure clients complaints and queries are dealt with in an efficient manner.
• Ensure staff turnover is well monitored.
• Ensure administrative duties are well carried out.
• Ensure that the budget is well maintained
• Ensure that you are well knowledgeable and attend all meetings
• Ensure SOPs are adhered to at all times
• Investigate all queries received
• Implement correction functions
• Feedback to appropriate person
• Telephonic assistance with any problems or complaints
• Give full feedback to clients where necessary
• Managing client expectations
• Keep staff turnover of to the minimum
• Moral of key personnel
• Discipline of key personnel
• Daily reports i.e. absenteeism, dockets
• Completion and update of all relevant registers
• Shift / Site rosters
• Disciplinary actions / Hearings
• Personnel files
• Manage BPSI device / platform
• Checking of timebooks
• Payroll issues / Sim payslips
• Fleet matters (area)
• Uniform
• Training
• Staff welfare
• Salaries & Overtime
• Vehicles
• Equipment
• Have expert knowledge about all facets pertaining to your position
• Attend all required meetings and training sessions
• Keep your workstation/office neat and tidy at all times
• Not abuse company telephone for private calls
• Monthly meetings with all relevant clients
• Monthly assessments regarding service delivery
• Attend to all any PTT issues  (internal / External)

Other personality attributes:

• Assertiveness
• Initiative
• Strong leadership ability
• Presentable

Core Competencies:

• Analytical, Critical Thinking & Planning skills
• Leadership & Self Development
• Goal Setting & Organisational skills
• Driving & Managing change
• Driven for results
• Interpersonal skills
• Communication direction & skills
• Development of others
• Customer focus
• Teamwork