Desktop Technician – Government of Gauteng

Requirements :

• Matric plus NQF level 6 /three-year Diploma in IT or relevant qualification, coupled with 2- 3 years’ appropriate experience within the field of ICT. Competencies: Knowledge of service desk system service and support, taking and typing minutes, Knowledge of legislation, regulations and policies, ICT Asset Management policies and practices, information technology systems and support, communication, customer services, good record keeping, interpersonal relations, telephone etiquette, computer, understating of Finance and HR Matters, planning and organising, safety, training and technical proficiency. Knowledge of service desk system and support, Internet and Email, basic technical support knowledge, report writing, MS Word, MS Excel, MS Access, MS Power Point, A+ and MS Outlook including MS Teams.

Duties :

• Assist in attending to calls logged within SLA requirements as per the department. Assist to provide and update technical assistance, documentation, diagnostics, installations, and re-imaging of machines. Assist the Supervisor on all server and network issues in the department. Assist in the delivery of all ICT and desktop support projects. Assist in the manual audits of all network pc’s and servers in the environment. Assist in ensuring that servers have the latest patches and antiviruses installed. Assist in the creation of shared folders for directorates for file sharing purposes. Assist in the monitoring and maintenance of the infrastructure and report accordingly. Assist in CIO policy drafting and amendments for the department. Attend weekly internal and external IT meetings when required. Advise on warranty of the current existing infrastructure.

Notes :

• It is our intention to promote representivity (race, gender, and disability) in the Public Service through the filling of these posts. Preference will be given to people with disabilities. Applications should be submitted strictly online at https://jobs.gauteng.gov.za/Public/Jobs.aspx or http://jobs.gauteng.gov.za/Public/Jobs.aspx and it should be accompanied by a most recent Z83 form and comprehensive Curriculum Vitae (CV), certified copies of qualifications and Identity will be submitted upon request (no postal or hand delivery applications will be accepted). It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). Correspondence will only be limited to shortlisted candidates. If you have not been contacted within 3 months of the closing date of this advertisement, please accept that your application was unsuccessful.